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Digital experience: performance degradation in the us-east environment

Incident Report for Dialpad

Resolved

This incident appears to have been resolved.
Posted Jun 10, 2024 - 12:18 PDT

Monitoring

We identified and were able to recover the offending services. The engineering team is closely monitoring the service status. All chats and digital IVR are functional now.
Posted Jun 10, 2024 - 11:54 PDT

Investigating

There are elevated digital IVR errors in the US-East environment. The team is investigating the issue.
Posted Jun 10, 2024 - 10:46 PDT
This incident affected: Omnichannel.
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