Partially Degraded Service
Telephony Infrastructure: Inbound Calls ? Operational
90 days ago
99.99 % uptime
Today
Telephony Infrastructure: Outbound Calls ? Operational
90 days ago
99.99 % uptime
Today
Carrier Networks: Local Numbers ? Operational
90 days ago
99.89 % uptime
Today
Carrier Networks: Toll-Free Numbers Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Messaging ? Operational
90 days ago
100.0 % uptime
Today
Application ? Degraded Performance
90 days ago
99.63 % uptime
Today
Contact Center ? Operational
90 days ago
100.0 % uptime
Today
Contact Center - Digital Channels ? Operational
90 days ago
100.0 % uptime
Today
Meetings ? Operational
90 days ago
99.63 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Messaging ? Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Voice Intelligence Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 25, 2024

No incidents reported today.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Resolved - Dialpad has disabled all the API keys we believe to associated with the Salesmate integration and restored the users it deleted. If you use Salesmate's integration, please connect with their support directly on when a fix will be available. When you are ready to re-enable the integration, please create a new API key for it. If required, you can contact Dialpad support to re-enable the existing API key.
Feb 21, 17:25 PST
Update - We are continuing to work on a fix for this issue.
Feb 21, 16:07 PST
Identified - We have identified the issue and found the list of API keys with Salesmate and disabled it.
Feb 21, 13:57 PST
Update - We are continuing to investigate this issue.
Feb 21, 12:36 PST
Update - We believe there is an issue where a third party Salesmate integration may be unintentionally deleting Dialpad users through the API. Dialpad is attempting to reach out to this external company / developer. It is not clear yet, what triggers the deletion. If possible, we recommend disabling this integration.
Feb 21, 11:15 PST
Update - We are investigating reports of some users being deactivated unintentionally through the API. We are currently investigating this issue.
Feb 21, 10:48 PST
Investigating - We are currently investigating this issue.
Feb 21, 10:34 PST
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
Resolved - This incident has been resolved.
Feb 16, 12:05 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 16, 10:55 PST
Investigating - We are seeing delays when receiving some inbound text messages.
Feb 16, 10:13 PST
Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.