Dialpad Status

Sales (844) 979-4824

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Telephony Infrastructure: Inbound Calls Operational

90 days ago

99.91 % uptime

Today

Telephony Infrastructure: Outbound Calls Operational

90 days ago

99.94 % uptime

Today

Carrier Networks: Local Numbers Operational

90 days ago

99.95 % uptime

Today

Carrier Networks: Toll-Free Numbers Operational

90 days ago

100.0 % uptime

Today

Website Operational

90 days ago

100.0 % uptime

Today

Texting Infrastructure Operational

90 days ago

100.0 % uptime

Today

WebRTC Operational

90 days ago

100.0 % uptime

Today

Google App Engine HR Datastore Operational

90 days ago

100.0 % uptime

Today

Google App Engine Taskqueue Operational

90 days ago

100.0 % uptime

Today

Google App Engine Urlfetch Operational

90 days ago

100.0 % uptime

Today

Voice Intelligence Operational

90 days ago

100.0 % uptime

Today

Integrations Operational

90 days ago

100.0 % uptime

Today

Analytics Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 5, 2021

No incidents reported today.

Aug 4, 2021

No incidents reported.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

VI not displaying on Native App

Resolved - We've confirmed the VI Transcript issue is now resolved.
Aug 2, 11:10 PDT

Monitoring - The issue with VI Transcript affecting the Desktop Native App is now fixed. Users may need to refresh the app by closing it out completely by Right clicking Dialpad app icon (Control and Right-Click for Mac) from the Taskbar>click Quit. We are continuing to monitor the situation.
Aug 2, 11:06 PDT

Update - VI Transcript issue is still being investigated. We will follow up with additional updates.
Aug 2, 10:26 PDT

Update - Engineering team is still investigating the VI transcript issue affecting the Desktop Native App. We will provide an update shortly.
Aug 2, 09:52 PDT

Update - Issue appears to be isolated to the Desktop Native App. Users on the Dialpad Web App are able view the VI Transcripts.
Aug 2, 09:23 PDT

Investigating - There are some reports of VI transcripts not displaying on the Native App. We are currently investigating this.
Aug 2, 09:19 PDT

Aug 1, 2021

No incidents reported.

Jul 31, 2021

Contact Center calls stuck in queue

Resolved - The issue affecting impacted customers ability to receive calls has been fully resolved.
Jul 31, 13:48 PDT

Monitoring - The issue should be fixed for the remaining impacted customers and we are seeing calls routing successfully. We are closely monitoring the issue.
Jul 31, 13:03 PDT

Update - The fix is in progress for the remaining affected customers.
Jul 31, 12:49 PDT

Update - Our engineering team has rolled the fix to production for approximately 90% of impacted customers. We are currently working on completing the remaining 10%. Update to follow shortly.
Jul 31, 12:13 PDT

Update - Engineering is in the process of rolling out a fix to impacted customers. We will provide another update shortly.
Jul 31, 11:44 PDT

Update - Phase one of testing has been deployed. We are validating the results and will update as soon as possible.
Jul 31, 11:06 PDT

Update - Engineering is currently testing the fix and validating the results. We will follow up shortly.
Jul 31, 10:34 PDT

Update - Update: We are working on a fix for the affected customers. We are working on identifying a specific ETA.
Jul 31, 09:58 PDT

Identified - We have identified the issue, it's affecting some customers. Effected customers may experience degraded service/a partial outage in receiving calls. Our team is working on resolving this as soon as possible.
Jul 31, 09:26 PDT

Investigating - We are investigating reports of Contact Center calls stuck in queue and not routing to available agents calls
Jul 31, 08:50 PDT

Jul 30, 2021

Contact Center issues affecting calls stuck in queue and not routing to available agents.

Resolved - This incident has been resolved.
Jul 30, 21:40 PDT

Update - We are continuing to monitor for any further issues.
Jul 30, 19:42 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 17:20 PDT

Update - We are continuing to work on a fix for this issue.
Jul 30, 16:11 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 30, 15:52 PDT

Investigating - We are investigating reports of Contact Center calls stuck in queue and not routing to available agents.
Jul 30, 15:38 PDT

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

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