All Systems Operational

Telephony Infrastructure: Inbound Calls ? Operational
90 days ago
99.84 % uptime
Today
Telephony Infrastructure: Outbound Calls ? Operational
90 days ago
99.84 % uptime
Today
Carrier Networks: Local Numbers ? Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Toll-Free Numbers Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Messaging ? Operational
90 days ago
100.0 % uptime
Today
Application ? Operational
90 days ago
99.81 % uptime
Today
Contact Center ? Operational
90 days ago
99.8 % uptime
Today
Omnichannel ? Operational
90 days ago
100.0 % uptime
Today
Meetings ? Operational
90 days ago
99.85 % uptime
Today
Analytics ? Operational
90 days ago
99.96 % uptime
Today
API Platform ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Messaging ? Operational
90 days ago
99.82 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Dialpad Ai Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Operational
90 days ago
99.83 % uptime
Today
Ai Agent ? Operational
90 days ago
99.95 % uptime
Today
Workforce Management Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 15, 2025

No incidents reported today.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Resolved - This incident has been resolved.
Jul 2, 10:56 PDT
Update - Our mitigation has completed and operator status has recovered. We will continue to monitor.
Jul 2, 09:54 PDT
Monitoring - A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.
Jul 2, 09:33 PDT
Identified - The issue is identified and we are working on a fix.

If you are affected, please try this potential workaround:
1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time
2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available

Jul 2, 09:09 PDT
Update - We are continuing to investigate this issue.
Jul 2, 08:45 PDT
Investigating - We are currently investigating this issue.
Jul 2, 08:39 PDT
Resolved - This incident has been resolved.
Jul 2, 10:41 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 10:16 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 2, 10:01 PDT
Update - We are continuing to investigate this issue.
Jul 2, 09:56 PDT
Investigating - We are currently investigating this issue.
Jul 2, 09:56 PDT
Jul 1, 2025
Resolved - This incident has been resolved.
Jul 1, 16:37 PDT
Monitoring - We have identified the issue and have not seen recurrence. We will continue to monitor and root cause.
Jul 1, 11:40 PDT
Update - We have not seen recurrence of the issue, but are continuing to investigate the root cause.
Jul 1, 10:53 PDT
Update - The incident appears to have started at 16:30 UTC (9:30am Pacific) and ended 3 minutes later. We are investigating.
Jul 1, 09:43 PDT
Investigating - We are currently investigating this issue.
Jul 1, 09:43 PDT