Request Trial
Sales (844) 979-4824
Potential service degradation
Identified - Elevated latency in a third party AI vendor is causing delays in chat replies. Responses which time out are automatically escalated to an agent. We are working with the vendor to address the delays.
Dec 04, 2024 - 17:02 PST
Update - We are investigating an issue with Dialpad Ai Agent & Ai Assistant.
Dec 04, 2024 - 16:52 PST
Investigating - We are investigating a potential service degradation. More details will be provided shortly.
Dec 04, 2024 - 16:48 PST
Dialpad Meetings SMS Notifications are Undeliverable for some customers
Identified - Our team continues to investigate the issue. In the meantime, users can configure email notifications while we continue to work on a fix for text notifications.

https://help.dialpad.com/docs/adjust-your-dialpad-meetings-notifications
Nov 20, 2024 - 11:03 PST
Investigating - We are investigating an issue with SMS notifications being blocked for Dialpad meetings. More details will be provided shortly.
Nov 20, 2024 - 10:37 PST
Uptime over the past 90 days. View historical uptime.
Telephony Infrastructure: Inbound Calls ? Operational
90 days ago
99.91 % uptime
Today
Telephony Infrastructure: Outbound Calls ? Operational
90 days ago
99.92 % uptime
Today
Carrier Networks: Local Numbers ? Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Toll-Free Numbers Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Messaging ? Operational
90 days ago
99.97 % uptime
Today
Application ? Operational
90 days ago
99.91 % uptime
Today
Contact Center ? Operational
90 days ago
99.94 % uptime
Today
Omnichannel ? Operational
90 days ago
100.0 % uptime
Today
Meetings ? Operational
90 days ago
99.92 % uptime
Today
Analytics ? Operational
90 days ago
99.39 % uptime
Today
API Platform ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Messaging ? Operational
90 days ago
99.91 % uptime
Today
Website Operational
90 days ago
99.94 % uptime
Today
Dialpad Ai Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Operational
90 days ago
99.92 % uptime
Today
Ai Agent ? Degraded Performance
90 days ago
99.78 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 4, 2024

Unresolved incident: Potential service degradation.

Dec 3, 2024

No incidents reported.

Dec 2, 2024
Some US inbound toll-free calls have no inbound audio and DTMF may not work
Resolved - Inbound toll-free calls from a particular carrier were impacted by one-way network loss between that carrier and Dialpad from 9:25am and 9:50am PST. Dialpad is investigating the root cause but we have routed traffic around the affected path and believe the issue is confined to that path.
Dec 2, 14:08 PST
Monitoring - Corrective action is in place and we are monitoring the situation very closely to confirm stability.
Dec 2, 13:00 PST
Update - We are continuing to investigate this issue.
Dec 2, 12:10 PST
Update - We are continuing to investigate this issue.
Dec 2, 11:56 PST
Update - We are currently investigating reports of potential service degradation affecting calling for some customers. We will provide updates as more information becomes available.
Dec 2, 11:46 PST
Update - We are continuing to investigate this issue.
Dec 2, 11:38 PST
Investigating - We are investigating a potential service degradation. More details will be provided shortly.
Dec 2, 11:36 PST
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024
Dialpad Meetings SMS Notifications are Undeliverable for some customers
Resolved - This incident has been resolved.
Nov 26, 20:48 PST
Update - Our team continues to investigate the issue. In the meantime, users can configure email notifications while we continue to work on a fix for text notifications.

https://help.dialpad.com/docs/adjust-your-dialpad-meetings-notifications
Nov 20, 11:03 PST
Identified - We are investigating an issue with SMS notifications being blocked for Dialpad meetings. More details will be provided shortly.
Nov 20, 10:37 PST
Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024
We're currently investigating an issue with our analytics features
Resolved - The incident has been resolved.
Nov 20, 21:54 PST
Monitoring - We are working to fully resolve the issue with launchpad. As a workaround, if launchpad screen is still not loading, please restart the app.
Nov 20, 15:59 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 20, 14:45 PST
Update - We are continuing to investigate this issue.
Nov 20, 13:18 PST
Update - We are continuing to investigate this issue.
Nov 20, 12:05 PST
Investigating - We're experiencing an elevated level of errors from our analytics launchpad and are currently looking into the issue.
Nov 20, 12:04 PST
Potential service degradation
Resolved - A fix has been implemented and we are monitoring
Nov 20, 09:19 PST
Monitoring - A fix has been implemented and we are monitoring
Nov 20, 09:02 PST
Update - We are investigating reports about admins unable to delete users. More details will be provided shortly.
Nov 20, 08:23 PST
Investigating - We are investigating reports about admins unable to delete users. More details will be provided shortly.
Nov 20, 08:20 PST
← Incident History Powered by Atlassian Statuspage