Dialpad Status

Sales (844) 979-4824

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Telephony Infrastructure: Inbound Calls Operational

90 days ago

99.81 % uptime

Today

Telephony Infrastructure: Outbound Calls Operational

90 days ago

99.81 % uptime

Today

Carrier Networks: Local Numbers Operational

90 days ago

100.0 % uptime

Today

Carrier Networks: Toll-Free Numbers Operational

90 days ago

100.0 % uptime

Today

Carrier Networks: Messaging Operational

90 days ago

99.97 % uptime

Today

Application Operational

90 days ago

99.86 % uptime

Today

Contact Center Operational

90 days ago

99.98 % uptime

Today

Contact Center - Digital Channels Operational

90 days ago

99.98 % uptime

Today

Meetings Operational

90 days ago

99.86 % uptime

Today

Analytics Operational

90 days ago

100.0 % uptime

Today

Integrations Operational

90 days ago

100.0 % uptime

Today

Messaging Operational

90 days ago

99.94 % uptime

Today

Website Operational

90 days ago

99.98 % uptime

Today

Voice Intelligence Operational

90 days ago

99.99 % uptime

Today

Google Cloud Platform Operational

90 days ago

99.86 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 15, 2024

No incidents reported today.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

Investigating Intermittent issues remaining after the Google GCP DOS

Resolved - We have not seen issues for the past 90 minutes. We believe the issue is fully resolved.
Oct 8, 16:58 PDT

Monitoring - We have not seen issues for the past 30 minutes. Dialpad has a potential mitigation ready in case we see a recurrence. Google believes a recurrence is unlikely.
Oct 8, 14:48 PDT

Identified - We are still seeing serving issues with Google Load Balancers. Google and Dialpad are working on parallel mitigations.
Oct 8, 14:16 PDT

Update - We are continuing to monitor for any further issues.
Oct 8, 13:57 PDT

Monitoring - We are currently seeing a recurrence of the DOS issues. Dialpad is working on implementing emergency measures to route around Google's load balancers.
Oct 8, 13:26 PDT

Dialpad services experiencing an outage

Resolved - GCP has actively mitigated the threat and they are confident that the situation will not regress. We will continue following up with them on RFO and prevention plan.
Oct 8, 13:11 PDT

Monitoring - Traffic has returned to normal as of 19:41 UTC. Still waiting for GCP to give an all clear.
Oct 8, 12:55 PDT

Identified - GCP has identified the issue as a DOS attack. They are actively working to mitigate the impact.
Oct 8, 12:48 PDT

Update - We have isolated the issue to Google Cloud Platform load balancers and are actively engaged with the GCP team in resolving the issue. We are already seeing the GCLB serving infrastructure recovering.
Oct 8, 12:35 PDT

Update - We are investigating a severe issue with serving traffic from Dialpad's backend services. This affects everything from the website to phone calls to messaging.
Oct 8, 12:31 PDT

Investigating - We are currently investigating an issue that is causing troubles with message sending and facing a potential outage.
Oct 8, 12:24 PDT

Oct 7, 2024

No incidents reported.

Oct 6, 2024

Increased datastore latency and timeouts causing sporadic failures

Resolved - The incident appears to be over. Datastore latencies have remained at normal levels.
Oct 6, 23:54 PDT

Monitoring - Google has identified and resolved the issue. We have seen database latency return to normal. We are awaiting more details on the root cause and will continue monitoring database performance.
Oct 6, 23:05 PDT

Update - We are continuing to investigate this issue.
Oct 6, 22:15 PDT

Update - Dialpad is actively assisting Google Cloud Platform with their investigation into the increased latencies and timeouts. The error rate remains low (0.3%) but elevated enough that customers may see sporadic issues with any number of actions or events.
Oct 6, 20:04 PDT

Investigating - We are currently investigating the issue.
Oct 6, 18:54 PDT

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

Inbound SMS is not being received from some wireless networks

Resolved - As of 11:53 AM PST messaging traffic has returned to normal
Oct 1, 12:53 PDT

Monitoring - The industry partner reverted a change which was implemented on September 30th. Our tests are going through and we are monitoring for stability
Oct 1, 12:00 PDT

Investigating - We are currently investigating an issue with our industry partner causing some failed inbound SMS where the sender is receiving a "Sorry this service is not available" error message. Teams are working to isolate the issue.
Oct 1, 10:56 PDT

Related