Resolved -
The issue is solved and all traffic back to normal levels.
Apr 23, 17:18 PDT
Monitoring -
As of 4:44 PM PDT corrective action is in place and we are monitoring the situation very closely to ensure that the issue is resolved
Apr 23, 16:50 PDT
Update -
We are currently implementing the fix for the issue causing delays in transcription. Our team is working on resolving this as soon as possible.
Apr 23, 15:22 PDT
Identified -
We have identified the issue causing delays in transcription. Our team is working on resolving this as soon as possible.
Apr 23, 13:24 PDT
Investigating -
We are currently investigating reports of VI transcriptions experiencing delays in loading when a call connects.
Apr 23, 12:52 PDT