Sales (844) 979-4824

AMERICAS

EMEA

APAC

Calling - Inbound

Calling - Outbound

Carrier Networks

Meetings

Contact Center

Messaging

Dialpad Ai

API Platforms

Integrations

Omnichannel

Analytics

Application

Website

Google Cloud Platform

Workforce Management

Latest Update: All systems operational

This page shows the historical global uptime for Dialpad products. Uptime percentages are determined globally across the Dialpad platform and may not be indicative of individual customer experience. This page may be updated from time to time and is for informational purposes only. This page does not form any part of any terms of service for Dialpad products.

Individual customer experience may vary.

Last 30 days

Calling 99.999%

Meetings 99.999%

Contact Center 99.999%

Messaging 99.999%

Dialpad Ai 99.999%

Workforce Management 99.999%

Last 60 days

Calling 99.949%

Meetings 99.949%

Contact Center 99.932%

Messaging 99.949%

Dialpad Ai 99.999%

Workforce Management 99.999%

Last 90 days

Calling 99.959%

Meetings 99.959%

Contact Center 99.959%

Messaging 99.959%

Dialpad Ai 99.999%

Workforce Management 99.999%

Last 365 days

Calling 99.989%

Meetings 99.989%

Contact Center 99.979%

Messaging 99.989%

Dialpad Ai 99.999%

Workforce Management 99.999%

Supervisor monitor screens for digital channels unavailable

Incident Report for Dialpad

Resolved

This issue has been resolved. The monitor digital feature on the Ai Contact Center page has been re-enabled.

Posted Nov 12, 2024 - 19:34 PST

Identified

The root causes of the performance issues encountered on the digital contact center monitoring pages have been pinpointed. We are actively engaged in developing a resolution and anticipate its deployment within the next four hours. All other functionalities are operating as intended.

Posted Nov 12, 2024 - 13:55 PST

Update

We are continuing to investigate this issue.

Posted Nov 12, 2024 - 12:25 PST

Investigating

We are currently investigating this issue.

Posted Nov 12, 2024 - 12:25 PST

This incident affected: Omnichannel.