Supervisor monitor screens for digital channels unavailable

Sales (844) 979-4824

Incident Report for Dialpad

Resolved

This issue has been resolved. The monitor digital feature on the Ai Contact Center page has been re-enabled.

Posted Nov 12, 2024 - 19:34 PST

Identified

The root causes of the performance issues encountered on the digital contact center monitoring pages have been pinpointed. We are actively engaged in developing a resolution and anticipate its deployment within the next four hours. All other functionalities are operating as intended.

Posted Nov 12, 2024 - 13:55 PST

Update

We are continuing to investigate this issue.

Posted Nov 12, 2024 - 12:25 PST

Investigating

We are currently investigating this issue.

Posted Nov 12, 2024 - 12:25 PST

This incident affected: Omnichannel.