Inbound and Outbound call failure for Japan

Sales (844) 979-4824

Incident Report for Dialpad

Resolved

As of 10:05 UTC the issue is solved and all traffic back to normal,

Posted May 13, 2024 - 06:11 PDT

Monitoring

Corrective action is in place and we are monitoring the situation very closely

Posted May 13, 2024 - 04:21 PDT

Update

All the new calls working fine from 07:15 UTC , few calls were hang (ON CALL status) which was active during the outage window , Our team trying to release those now.

Posted May 13, 2024 - 03:09 PDT

Update

Our team continues to work for implementation to fix.

Posted May 13, 2024 - 03:00 PDT

Update

We are continuing to work on a fix for this issue.

Posted May 13, 2024 - 02:25 PDT

Update

Our team is continuing working to fix the issue.

Posted May 13, 2024 - 01:52 PDT

Identified

We are currently experiencing a partial outage in Japan,Our team is working on resolving this as soon as possible.

Posted May 13, 2024 - 01:20 PDT

Update

We are investigating reports of incoming/outbound calls not going through in Japan

Posted May 13, 2024 - 00:57 PDT

Investigating

We are currently investigating this issue.

Posted May 13, 2024 - 00:43 PDT

This incident affected: Telephony Infrastructure: Inbound Calls.