This page shows the historical global uptime for Dialpad products. Uptime percentages are determined globally across the Dialpad platform and may not be indicative of individual customer experience. This page may be updated from time to time and is for informational purposes only. This page does not form any part of any terms of service for Dialpad products.
Individual customer experience may vary.
Last 30 days
Calling99.999%
Meetings99.999%
Contact Center99.999%
Messaging99.999%
Dialpad Ai99.999%
Workforce Management99.999%
Last 60 days
Calling99.949%
Meetings99.949%
Contact Center99.932%
Messaging99.949%
Dialpad Ai99.999%
Workforce Management99.999%
Last 90 days
Calling99.959%
Meetings99.959%
Contact Center99.959%
Messaging99.959%
Dialpad Ai99.999%
Workforce Management99.999%
Last 365 days
Calling99.989%
Meetings99.989%
Contact Center99.979%
Messaging99.989%
Dialpad Ai99.999%
Workforce Management99.999%
Get email notifications whenever Dialpad creates, updates or resolves an incident.
Get text message notifications whenever Dialpad creates or resolves an incident.
Get webhook notifications whenever Dialpad creates an incident, updates an incident, resolves an incident or changes a component status.
GCP has actively mitigated the threat and they are confident that the situation will not regress. We will continue following up with them on RFO and prevention plan.
Posted Oct 08, 2024 - 13:11 PDT
Monitoring
Traffic has returned to normal as of 19:41 UTC. Still waiting for GCP to give an all clear.
Posted Oct 08, 2024 - 12:55 PDT
Identified
GCP has identified the issue as a DOS attack. They are actively working to mitigate the impact.
Posted Oct 08, 2024 - 12:48 PDT
Update
We have isolated the issue to Google Cloud Platform load balancers and are actively engaged with the GCP team in resolving the issue. We are already seeing the GCLB serving infrastructure recovering.
Posted Oct 08, 2024 - 12:35 PDT
Update
We are investigating a severe issue with serving traffic from Dialpad's backend services. This affects everything from the website to phone calls to messaging.
Posted Oct 08, 2024 - 12:31 PDT
Investigating
We are currently investigating an issue that is causing troubles with message sending and facing a potential outage.
Posted Oct 08, 2024 - 12:24 PDT
This incident affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Application, Contact Center, Meetings, Messaging, Website, and Google Cloud Platform.