Sales (844) 979-4824

AMERICAS

EMEA

APAC

Calling - Inbound

Calling - Outbound

Carrier Networks

Meetings

Contact Center

Messaging

Dialpad Ai

API Platforms

Integrations

Omnichannel

Analytics

Application

Website

Google Cloud Platform

Workforce Management

Latest Update: All systems operational

This page shows the historical global uptime for Dialpad products. Uptime percentages are determined globally across the Dialpad platform and may not be indicative of individual customer experience. This page may be updated from time to time and is for informational purposes only. This page does not form any part of any terms of service for Dialpad products.

Individual customer experience may vary.

Last 30 days

Calling 99.999%

Meetings 99.999%

Contact Center 99.999%

Messaging 99.999%

Dialpad Ai 99.999%

Workforce Management 99.999%

Last 60 days

Calling 99.949%

Meetings 99.949%

Contact Center 99.932%

Messaging 99.949%

Dialpad Ai 99.999%

Workforce Management 99.999%

Last 90 days

Calling 99.959%

Meetings 99.959%

Contact Center 99.959%

Messaging 99.959%

Dialpad Ai 99.999%

Workforce Management 99.999%

Last 365 days

Calling 99.989%

Meetings 99.989%

Contact Center 99.979%

Messaging 99.989%

Dialpad Ai 99.999%

Workforce Management 99.999%

Investigating issue with Outbound calling and VoiceAI

Incident Report for Dialpad

Resolved

This incident has been resolved.

Posted Oct 10, 2019 - 14:50 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 10, 2019 - 14:35 PDT

Update

We are continuing to investigate this issue.

Posted Oct 10, 2019 - 13:55 PDT

Update

We are continuing to investigate this issue.

Posted Oct 10, 2019 - 13:54 PDT

Investigating

It appears as small number of calls are experiencing degraded performance of VoiceAI and outbound calling. We are investigating.

Posted Oct 10, 2019 - 13:43 PDT

This incident affected: Telephony Infrastructure: Outbound Calls and Dialpad Ai.