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Outbound connection issue to Toll Free numbers

Incident Report for Dialpad

Resolved

This incident has been resolved.

Posted Jan 23, 2019 - 17:38 PST

Monitoring

We have pinpointed the cause and implemented a workaround. Calls should be connecting normally now. Our engineering team will continue to monitor / investigate, and will follow up with a formal RFO.

Posted Jan 23, 2019 - 14:39 PST

Investigating

We are currently investigating an issue connecting outbound calls to toll free US numbers.

Posted Jan 23, 2019 - 14:27 PST

This incident affected: Telephony Infrastructure: Outbound Calls.