This page shows the historical global uptime for Dialpad products. Uptime percentages are determined globally across the Dialpad platform and may not be indicative of individual customer experience. This page may be updated from time to time and is for informational purposes only. This page does not form any part of any terms of service for Dialpad products.
As of 3/28/2025 at 3:30 PM PST inbound SMS and MMS from T-Mobile numbers are being correctly delivered.
Posted Mar 31, 2025 - 09:32 PDT
Monitoring
The issue has been resolved and systems are functioning as expected. We are actively monitoring the situation to ensure continued stability. Thank you for your patience.
Posted Mar 28, 2025 - 15:27 PDT
Identified
We have identified the issue causing inbound delivery failures for SMS and MMS from T-Mobile numbers, which is affecting a very small percentage of our users. Our team is actively rolling out solutions on a case-by-case basis to address this for impacted customers. Additionally, our upstream providers are working on a permanent fix to resolve this issue for all cases. We appreciate your patience as we continue to address this matter.
Posted Mar 28, 2025 - 11:55 PDT
Investigating
We have received intermittent reports of inbound delivery failures from customers sending SMS and MMS from T-Mobile numbers. We are investigating this issue and have escalated these reports to our upstream providers.
Posted Mar 25, 2025 - 22:30 PDT
This incident affected: Carrier Networks: Messaging.