iOS mobile app do not receive push notifications for channels

Incident Report for Dialpad

Resolved

This incident has been resolved since 5 PM UTC time
Posted Aug 23, 2024 - 12:07 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 23, 2024 - 10:03 PDT

Update

We've identified the issue, and our team is actively working on a resolution.
Posted Aug 23, 2024 - 02:59 PDT

Identified

We have identified the issue, and our team is currently working to resolve it.
Posted Aug 22, 2024 - 22:02 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 22, 2024 - 19:37 PDT

Update

Corrective action is in place and we are monitoring the situation very closely
Posted Aug 22, 2024 - 17:02 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 22, 2024 - 14:01 PDT

Update

We are continuing to investigate this issue.
Posted Aug 22, 2024 - 12:30 PDT

Update

We are continuing to investigate this issue.
Posted Aug 22, 2024 - 11:16 PDT

Investigating

iOS mobile app do not receive push notifications for channels.
When users are mentioned or have notifications for all mentions enabled, they do not receive notifications in the iOS mobile app.
Web, native and Android are unaffected.
This issue affects only push notifications for channels , call notifications are not affected.
Posted Aug 22, 2024 - 09:21 PDT
This incident affected: Application.