This page shows the historical global uptime for Dialpad products. Uptime percentages are determined globally across the Dialpad platform and may not be indicative of individual customer experience. This page may be updated from time to time and is for informational purposes only. This page does not form any part of any terms of service for Dialpad products.
Individual customer experience may vary.
Last 30 days
Calling99.999%
Meetings99.999%
Contact Center99.999%
Messaging99.999%
Dialpad Ai99.999%
Workforce Management99.999%
Last 60 days
Calling99.949%
Meetings99.949%
Contact Center99.932%
Messaging99.949%
Dialpad Ai99.999%
Workforce Management99.999%
Last 90 days
Calling99.959%
Meetings99.959%
Contact Center99.959%
Messaging99.959%
Dialpad Ai99.999%
Workforce Management99.999%
Last 365 days
Calling99.989%
Meetings99.989%
Contact Center99.979%
Messaging99.989%
Dialpad Ai99.999%
Workforce Management99.999%
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The issue affecting impacted customers ability to receive calls has been fully resolved.
Posted Jul 31, 2021 - 13:48 PDT
Monitoring
The issue should be fixed for the remaining impacted customers and we are seeing calls routing successfully. We are closely monitoring the issue.
Posted Jul 31, 2021 - 13:03 PDT
Update
The fix is in progress for the remaining affected customers.
Posted Jul 31, 2021 - 12:49 PDT
Update
Our engineering team has rolled the fix to production for approximately 90% of impacted customers. We are currently working on completing the remaining 10%. Update to follow shortly.
Posted Jul 31, 2021 - 12:13 PDT
Update
Engineering is in the process of rolling out a fix to impacted customers. We will provide another update shortly.
Posted Jul 31, 2021 - 11:44 PDT
Update
Phase one of testing has been deployed. We are validating the results and will update as soon as possible.
Posted Jul 31, 2021 - 11:06 PDT
Update
Engineering is currently testing the fix and validating the results. We will follow up shortly.
Posted Jul 31, 2021 - 10:34 PDT
Update
Update: We are working on a fix for the affected customers. We are working on identifying a specific ETA.
Posted Jul 31, 2021 - 09:58 PDT
Identified
We have identified the issue, it's affecting some customers. Effected customers may experience degraded service/a partial outage in receiving calls. Our team is working on resolving this as soon as possible.
Posted Jul 31, 2021 - 09:26 PDT
Investigating
We are investigating reports of Contact Center calls stuck in queue and not routing to available agents calls
Posted Jul 31, 2021 - 08:50 PDT
This incident affected: Telephony Infrastructure: Inbound Calls.