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Some customers may be experiencing issues with contact center on-duty status

Incident Report for Dialpad

Resolved

This incident has been resolved.
Posted Apr 11, 2025 - 12:01 PDT

Monitoring

A potential fix has been implemented and we are monitoring the results. If you continue to experience the issue, please restart the app.
Posted Apr 10, 2025 - 13:07 PDT

Update

Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue on the desktop app, please try the Dialpad web app using these instructions: https://help.dialpad.com/docs/use-the-dialpad-web-app
Posted Apr 10, 2025 - 12:40 PDT

Investigating

Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue, please restart the app.
Posted Apr 10, 2025 - 12:05 PDT
This incident affected: Contact Center.
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