Some Customers may be experiencing issues with IVR and omnichannel chat

Incident Report for Dialpad

Resolved

This incident has been resolved.
Posted Jul 10, 2025 - 13:05 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 10, 2025 - 12:57 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 10, 2025 - 12:38 PDT

Investigating

We are currently investigating this issue.
Posted Jul 10, 2025 - 12:37 PDT
This incident affected: Omnichannel.