Sales (844) 979-4824

Some customers may be experiencing issues with Digital Engagement

Incident Report for Dialpad

Resolved

This incident has been resolved.

Posted Feb 05, 2025 - 07:21 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 05, 2025 - 07:16 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 05, 2025 - 04:02 PST

Update

We are continuing to investigate this issue.

Posted Feb 05, 2025 - 02:32 PST

Update

We are continuing to investigate this issue.

Posted Feb 05, 2025 - 01:42 PST

Update

We are continuing to investigate this issue.

Posted Feb 05, 2025 - 00:51 PST

Investigating

We are investigating a potential service degradation receiving inbound messages with the WhatsApp Digital Engagement channel. More details will be provided shortly.

Posted Feb 05, 2025 - 00:11 PST

This incident affected: Omnichannel.