This page shows the historical global uptime for Dialpad products. Uptime percentages are determined globally across the Dialpad platform and may not be indicative of individual customer experience. This page may be updated from time to time and is for informational purposes only. This page does not form any part of any terms of service for Dialpad products.
We believe all operators should no longer be incorrectly marked as "on a call". If that is not the case, refreshing the app should fix the issue. Operators will still need to manually mark themselves as Available to begin receiving Contact Center calls.
Posted Jun 04, 2024 - 01:23 PDT
Update
Google has finished a rollback of their deployment of Cloud Tasks and we see deskphone registrations are working again.
Contact Center agents who find their status is still mistakenly "on a call" can refresh the Dialpad app, check that they are still active on each Contact Center and then mark themselves as Available.
Posted Jun 04, 2024 - 00:47 PDT
Update
We are continuing to monitor for any further issues.
Posted Jun 03, 2024 - 23:38 PDT
Monitoring
We are currently implementing a fix for this issue. Corrective action is in place and we are monitoring the situation very closely.
Posted Jun 03, 2024 - 22:59 PDT
Identified
We are currently experiencing Google Cloud task service degradation, there is a partial outage in inbound and outbound calling. Our team is continuously working to migrate the call to reduce the impact and the issue get resolved as soon as possible.
Posted Jun 03, 2024 - 22:24 PDT
Investigating
We are currently experiencing inbound and outbound call failures, Our team is working on resolving this as soon as possible.
Posted Jun 03, 2024 - 21:48 PDT
This incident affected: Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls.