This incident appears to have been resolved as of 9 PM PST.
Posted Jul 31, 2024 - 21:59 PDT
Update
The root cause was identified and the affected systems have been rolled back. We expect call media to work normally for calls as of 4am UTC and we are working to confirm that is the case for all calls since.
Posted Jul 31, 2024 - 21:27 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 31, 2024 - 21:25 PDT
Update
We are continuing to investigate this issue.
Posted Jul 31, 2024 - 21:24 PDT
Update
We are continuing to investigate the issue and we will advise once we have further updates.
Posted Jul 31, 2024 - 20:56 PDT
Investigating
We are investigating reports of call quality issues resulting in loss of audio for calls made or received on desk phones.
Posted Jul 31, 2024 - 19:44 PDT
This incident affected: Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls.