AMERICAS
EMEA
APAC
Calling - Inbound
Calling - Outbound
Carrier Networks
Meetings
Contact Center
Messaging
Dialpad Ai
API Platforms
Integrations
Omnichannel
Analytics
Application
Website
Google Cloud Platform
Workforce Management
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Latest Update: All systems operational

This page shows the historical global uptime for Dialpad products. Uptime percentages are determined globally across the Dialpad platform and may not be indicative of individual customer experience. This page may be updated from time to time and is for informational purposes only. This page does not form any part of any terms of service for Dialpad products.

Individual customer experience may vary.

Last 30 days
Calling 99.999%
Meetings 99.999%
Contact Center 99.999%
Messaging 99.999%
Dialpad Ai 99.999%
Workforce Management 99.999%
Last 60 days
Calling 99.949%
Meetings 99.949%
Contact Center 99.932%
Messaging 99.949%
Dialpad Ai 99.999%
Workforce Management 99.999%
Last 90 days
Calling 99.959%
Meetings 99.959%
Contact Center 99.959%
Messaging 99.959%
Dialpad Ai 99.999%
Workforce Management 99.999%
Last 365 days
Calling 99.989%
Meetings 99.989%
Contact Center 99.979%
Messaging 99.989%
Dialpad Ai 99.999%
Workforce Management 99.999%

Call Quality Issues with Desk Phones

Incident Report for Dialpad

Resolved

This incident appears to have been resolved as of 9 PM PST.
Posted Jul 31, 2024 - 21:59 PDT

Update

The root cause was identified and the affected systems have been rolled back. We expect call media to work normally for calls as of 4am UTC and we are working to confirm that is the case for all calls since.
Posted Jul 31, 2024 - 21:27 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 31, 2024 - 21:25 PDT

Update

We are continuing to investigate this issue.
Posted Jul 31, 2024 - 21:24 PDT

Update

We are continuing to investigate the issue and we will advise once we have further updates.
Posted Jul 31, 2024 - 20:56 PDT

Investigating

We are investigating reports of call quality issues resulting in loss of audio for calls made or received on desk phones.
Posted Jul 31, 2024 - 19:44 PDT
This incident affected: Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls.