Unable to transfer calls to departments/call centers that do not have a phone number assigned
Incident Report for Dialpad
Resolved
This incident has been resolved.
Posted Aug 17, 2022 - 12:45 PDT
Update
We are continuing to monitor for any further issues.
Posted Aug 17, 2022 - 12:23 PDT
Update
We are continuing to monitor for any further issues.
Posted Aug 17, 2022 - 11:53 PDT
Update
We are continuing to monitor for any further issues.
Posted Aug 17, 2022 - 11:22 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 17, 2022 - 10:53 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 17, 2022 - 10:49 PDT
Investigating
We are currently investigating this issue.
Posted Aug 17, 2022 - 10:32 PDT
This incident affected: Telephony Infrastructure: Inbound Calls and Contact Center.