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SMS delivery failures in United States/Canada

Incident Report for Dialpad

Resolved

SMS delivery is stable and we have seen no further errors during monitoring

Posted Sep 28, 2023 - 16:31 PDT

SMS delivery rates appear to have returned to normal. We are continuing to monitor for stability and normal message deliverability

Posted Sep 28, 2023 - 15:16 PDT

SMS delivery rates appear to have returned to normal. We are currently monitoring for stability and normal message deliverability

Posted Sep 28, 2023 - 13:48 PDT

The issue with failed/undelivered messages has been identified as an industry level issue affecting multiple providers

Posted Sep 28, 2023 - 13:25 PDT

We are currently investigating an increase in failed/undelivered SMS messages

Posted Sep 28, 2023 - 13:07 PDT

This incident affected: Carrier Networks: Messaging.