Analytics Live Dashboard / Wallboard / Analytics page (calls and heatmap tab) temporary unavailable

Sales (844) 979-4824

Incident Report for Dialpad

Resolved

This incident has been resolved.

Posted Nov 16, 2023 - 23:17 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 16, 2023 - 22:53 PST

Update

Analytics page (calls and heatmap tab) is restored. Fix is on the way for Analytics Live Dashboard and Wallboard.

Posted Nov 16, 2023 - 22:10 PST

Update

We are continuing to work on a fix for this issue.

Posted Nov 16, 2023 - 21:36 PST

Update

We are continuing to work on a fix for this issue.

Posted Nov 16, 2023 - 19:49 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 16, 2023 - 18:21 PST

This incident affected: Contact Center.