Rendering issues with screen share in Chrome

Incident Report for Dialpad

Resolved

workaround deployed and the incident has been resolved
Posted Dec 07, 2022 - 02:31 PST

Update

Dialpad Meetings has deployed a workaround to a screen-sharing bug present in Chrome version 108. The workaround will prevent Dialpad Meetings from sending corrupted screen-share frames, but at the cost of slightly degraded behaviour in low bandwidth or lossy network conditions. We are working with Google to resolve the bug in Chrome.
Posted Dec 07, 2022 - 00:56 PST

Monitoring

A workaround has been implemented and we are monitoring the results.
Posted Dec 07, 2022 - 00:23 PST

Update

We are continuing to work on a fix for this issue.
Posted Dec 06, 2022 - 23:30 PST

Update

We are continuing to work on a fix for this issue.
Posted Dec 06, 2022 - 22:28 PST

Update

The issue has been identified and a workaround is being implemented.
Posted Dec 06, 2022 - 21:52 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 06, 2022 - 21:25 PST

Update

We are continuing to investigate this issue.
Posted Dec 06, 2022 - 21:05 PST

Update

Please use our native app for screen sharing until we resolve this issue.
Posted Dec 06, 2022 - 20:38 PST

Update

We are continuing to investigate this issue.
Posted Dec 06, 2022 - 20:17 PST

Update

We are continuing to investigate this issue.
Posted Dec 06, 2022 - 19:49 PST

Update

We are continuing to investigate this issue.
Posted Dec 06, 2022 - 19:23 PST

Update

We are continuing to investigate this issue.
Posted Dec 06, 2022 - 18:54 PST

Update

We are continuing to investigate this issue.
Posted Dec 06, 2022 - 18:32 PST

Investigating

We are currently investigating this issue.
Posted Dec 06, 2022 - 18:31 PST
This incident affected: Meetings.