Voice quality degraded in New Zealand

Incident Report for Dialpad

Resolved

This incident has been resolved.
Posted Mar 20, 2024 - 19:51 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 20, 2024 - 19:35 PDT

Update

We are continuing to work on a fix for inbound calls.
Posted Mar 20, 2024 - 19:18 PDT

Update

We are continuing to work on a fix for inbound calls.
Posted Mar 20, 2024 - 17:51 PDT

Identified

The issue has been identified and outbound calls should be resolved now.However, inbound calls remain affected, and efforts to find a solution are ongoing.
Posted Mar 20, 2024 - 16:32 PDT

Update

We are continuing to investigate this issue.
Posted Mar 20, 2024 - 15:06 PDT

Investigating

We are investigating call quality issues with calls in New Zealand for some customers. The issue affects primarily inbound calls and audio may drop unexpectedly or for brief periods.
Posted Mar 20, 2024 - 14:43 PDT
This incident affected: Carrier Networks: Local Numbers and Carrier Networks: Toll-Free Numbers.