This page shows the historical global uptime for Dialpad products. Uptime percentages are determined globally across the Dialpad platform and may not be indicative of individual customer experience. This page may be updated from time to time and is for informational purposes only. This page does not form any part of any terms of service for Dialpad products.
We are continuing to monitor for any further issues.
Posted Dec 18, 2023 - 15:00 PST
Update
We are continuing to monitor for any further issues.
Posted Dec 18, 2023 - 14:34 PST
Update
We are continuing to monitor for any further issues.
Posted Dec 18, 2023 - 14:01 PST
Update
We are continuing to monitor for any further issues.
Posted Dec 18, 2023 - 13:31 PST
Monitoring
The issue is currently mitigated and we are monitoring the situation as well as investigating the root cause.
Posted Dec 18, 2023 - 13:15 PST
Identified
At 2:30 PM CST (2023-12-18 19:41 UTC) a network router in a Dialpad data center stopped routing packets in a way that did not trigger our fallback mechanism. Active calls for customers with numbers in mid-west and northern US area codes may have had audio problems or complete loss of audio around that time.
Posted Dec 18, 2023 - 12:57 PST
Investigating
We are currently investigating this issue.
Posted Dec 18, 2023 - 12:30 PST
This incident affected: Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls.