Outage on making and receiving calls with '0AB-J' numbers 'Dialpad Air 0AB-J' in Japan [Updated details on SoftBank status page: "https://www.softbank.jp/biz/notice/cloud/dialpad_air_0abj/obstacle/"]

Sales (844) 979-4824

Incident Report for Dialpad

Resolved

This incident has been resolved.

Posted Nov 18, 2023 - 05:02 PST

Update

Currently under investigation.

Posted Nov 18, 2023 - 03:46 PST

Investigating

Currently SoftBank is facing an outage on making and receiving phone calls with 0AB-J numbers (Dialpad Air 0AB-J).
In addition to that, below scenarios are also expecting to experience an outage.
Forwarding calls from SoftBank's 0AB-J line to any Dialpad phone numbers
Utilizing On-premise Gateway (OPG) with SoftBank's Otoku Line
Details and updates can be found in below SoftBank status page.
Dialpad Air 0AB-J :
https://www.softbank.jp/biz/notice/cloud/dialpad_air_0abj/obstacle/
Otoku Line :
https://www.softbank.jp/biz/notice/voice/otoku/obstacle/

Posted Nov 18, 2023 - 02:31 PST

This incident affected: Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls.