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Calling - Inbound

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Meetings

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Dialpad Ai

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Latest Update: All systems operational

This page shows the historical global uptime for Dialpad products. Uptime percentages are determined globally across the Dialpad platform and may not be indicative of individual customer experience. This page may be updated from time to time and is for informational purposes only. This page does not form any part of any terms of service for Dialpad products.

Individual customer experience may vary.

Last 30 days

Calling 99.999%

Meetings 99.999%

Contact Center 99.999%

Messaging 99.999%

Dialpad Ai 99.999%

Workforce Management 99.999%

Last 60 days

Calling 99.949%

Meetings 99.949%

Contact Center 99.932%

Messaging 99.949%

Dialpad Ai 99.999%

Workforce Management 99.999%

Last 90 days

Calling 99.959%

Meetings 99.959%

Contact Center 99.959%

Messaging 99.959%

Dialpad Ai 99.999%

Workforce Management 99.999%

Last 365 days

Calling 99.989%

Meetings 99.989%

Contact Center 99.979%

Messaging 99.989%

Dialpad Ai 99.999%

Workforce Management 99.999%

Outage on making and receiving calls with '0AB-J' numbers 'Dialpad Air 0AB-J' in Japan [Updated details on SoftBank status page: "https://www.softbank.jp/biz/notice/cloud/dialpad_air_0abj/obstacle/"]

Incident Report for Dialpad

Resolved

This incident has been resolved.

Posted Nov 18, 2023 - 05:02 PST

Update

Currently under investigation.

Posted Nov 18, 2023 - 03:46 PST

Investigating

Currently SoftBank is facing an outage on making and receiving phone calls with 0AB-J numbers (Dialpad Air 0AB-J).
In addition to that, below scenarios are also expecting to experience an outage.
Forwarding calls from SoftBank's 0AB-J line to any Dialpad phone numbers
Utilizing On-premise Gateway (OPG) with SoftBank's Otoku Line
Details and updates can be found in below SoftBank status page.
Dialpad Air 0AB-J :
https://www.softbank.jp/biz/notice/cloud/dialpad_air_0abj/obstacle/
Otoku Line :
https://www.softbank.jp/biz/notice/voice/otoku/obstacle/

Posted Nov 18, 2023 - 02:31 PST

This incident affected: Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls.