Inbound calls in Australia and parts of New Zealand experienced prolonged ringing, busy tones or other connection issues between Jan 13 23:20 UTC - Jan 14 02:38 UTC. The issue has been identified and mitigated. All calls should be working normally now. Engineering teams are investigating and working on a full root cause analysis.

We've received reports of calls not being received or terminating in Australia, our team is investigating with high urgency. Update to follow.