Some Customers may be experiencing issues with IVR and omnichannel chat

Incident Report for Dialpad

Resolved

This incident has been resolved.
Posted Jul 07, 2025 - 15:54 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 07, 2025 - 13:52 PDT

Update

A fix has been implemented. Agents using our OmniChannel solution who are still impacted will need to perform a client side refresh (cmd/crtl and r). https://help.dialpad.com/docs/use-keyboard-shortcuts

If you are experiencing issues with your IVR, please ensure you have configured your default fallback. Instructions can be found here: https://help.dialpad.com/docs/ivr-workflows#fallback-options
Posted Jul 07, 2025 - 12:56 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 07, 2025 - 12:33 PDT

Investigating

We are currently investigating this issue.
Posted Jul 07, 2025 - 11:45 PDT
This incident affected: Omnichannel.