Sales (844) 979-4824

Some customers are experiencing issues in receiving emails

Incident Report for Dialpad

Resolved

All the reauthorized companies traffic flow restored

Posted Aug 26, 2024 - 10:25 PDT

Identified

Those who experiencing this issue can delete the channel and re-authorise (DE Admin) as existing authorisation expired for their Outlook account.

Posted Aug 26, 2024 - 09:03 PDT

Investigating

Digital Email channels for some of our customers are experiencing issues in receiving emails. We have contacted our email vendor and are working with them to resolve the issue.

Posted Aug 26, 2024 - 08:10 PDT

This incident affected: Omnichannel.