AMERICAS
EMEA
APAC
Calling - Inbound
Calling - Outbound
Carrier Networks
Meetings
Contact Center
Messaging
Dialpad Ai
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Latest Update: All systems operational

This page shows the historical global uptime for Dialpad products. Uptime percentages are determined globally across the Dialpad platform and may not be indicative of individual customer experience. This page may be updated from time to time and is for informational purposes only. This page does not form any part of any terms of service for Dialpad products.

Individual customer experience may vary.

Last 30 days
Calling 99.999%
Meetings 99.999%
Contact Center 99.999%
Messaging 99.999%
Dialpad Ai 99.999%
Workforce Management 99.999%
Last 60 days
Calling 99.999%
Meetings 99.999%
Contact Center 99.999%
Messaging 99.999%
Dialpad Ai 99.999%
Workforce Management 99.999%
Last 90 days
Calling 99.999%
Meetings 99.999%
Contact Center 99.999%
Messaging 99.999%
Dialpad Ai 99.999%
Workforce Management 99.999%
Last 365 days
Calling 99.999%
Meetings 99.999%
Contact Center 99.999%
Messaging 99.999%
Dialpad Ai 99.999%
Workforce Management 99.999%

Issue with inbound toll-free call routing

Incident Report for Dialpad

Resolved

This incident appears to have been resolved for the majority of customer calls as of Mar 25th 12:30pm PDT (19:30 UTC).
Posted Mar 25, 2024 - 15:07 PDT

Update

We are continuing to monitor for any further issues.
Posted Mar 25, 2024 - 13:15 PDT

Monitoring

We have identified a problem with upstream aggregator of toll-free traffic that was mis-routing calls. Dialpad has made a change to re-route our traffic around that aggregator. We expect that inbound toll-free call will complete normally for all customers shortly but there may be some delay as other carriers need to detect and react to the changes.
Posted Mar 25, 2024 - 11:45 PDT

Update

We are continuing to investigate this issue.
Posted Mar 25, 2024 - 11:11 PDT

Investigating

We're currently investigating an issue causing inbound calls to be misrouted and are not reaching some main department numbers
Posted Mar 25, 2024 - 11:06 PDT
This incident affected: Telephony Infrastructure: Inbound Calls, Carrier Networks: Local Numbers, and Carrier Networks: Toll-Free Numbers.