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AMERICAS

EMEA

APAC

Calling - Inbound

Calling - Outbound

Carrier Networks

Meetings

Contact Center

Messaging

Dialpad Ai

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Latest Update: All systems operational

This page shows the historical global uptime for Dialpad products. Uptime percentages are determined globally across the Dialpad platform and may not be indicative of individual customer experience. This page may be updated from time to time and is for informational purposes only. This page does not form any part of any terms of service for Dialpad products.

Individual customer experience may vary.

Last 30 days

Calling 99.999%

Meetings 99.999%

Contact Center 99.999%

Messaging 99.999%

Dialpad Ai 99.999%

Workforce Management 99.999%

Last 60 days

Calling 99.949%

Meetings 99.949%

Contact Center 99.932%

Messaging 99.949%

Dialpad Ai 99.999%

Workforce Management 99.999%

Last 90 days

Calling 99.959%

Meetings 99.959%

Contact Center 99.959%

Messaging 99.959%

Dialpad Ai 99.999%

Workforce Management 99.999%

Last 365 days

Calling 99.989%

Meetings 99.989%

Contact Center 99.979%

Messaging 99.989%

Dialpad Ai 99.999%

Workforce Management 99.999%

Some US inbound toll-free calls have no inbound audio and DTMF may not work

Incident Report for Dialpad

Resolved

Inbound toll-free calls from a particular carrier were impacted by one-way network loss between that carrier and Dialpad from 9:25am and 9:50am PST. Dialpad is investigating the root cause but we have routed traffic around the affected path and believe the issue is confined to that path.

Posted Dec 02, 2024 - 14:08 PST

Monitoring

Corrective action is in place and we are monitoring the situation very closely to confirm stability.

Posted Dec 02, 2024 - 13:00 PST

Update

We are continuing to investigate this issue.

Posted Dec 02, 2024 - 12:10 PST

Update

We are continuing to investigate this issue.

Posted Dec 02, 2024 - 11:56 PST

Update

We are currently investigating reports of potential service degradation affecting calling for some customers. We will provide updates as more information becomes available.

Posted Dec 02, 2024 - 11:46 PST

Update

We are continuing to investigate this issue.

Posted Dec 02, 2024 - 11:38 PST

Investigating

We are investigating a potential service degradation. More details will be provided shortly.

Posted Dec 02, 2024 - 11:36 PST

This incident affected: Telephony Infrastructure: Inbound Calls.