This page shows the historical global uptime for Dialpad products. Uptime percentages are determined globally across the Dialpad platform and may not be indicative of individual customer experience. This page may be updated from time to time and is for informational purposes only. This page does not form any part of any terms of service for Dialpad products.
Individual customer experience may vary.
Last 30 days
Calling99.999%
Meetings99.999%
Contact Center99.999%
Messaging99.999%
Dialpad Ai99.999%
Workforce Management99.999%
Last 60 days
Calling99.949%
Meetings99.949%
Contact Center99.932%
Messaging99.949%
Dialpad Ai99.999%
Workforce Management99.999%
Last 90 days
Calling99.959%
Meetings99.959%
Contact Center99.959%
Messaging99.959%
Dialpad Ai99.999%
Workforce Management99.999%
Last 365 days
Calling99.989%
Meetings99.989%
Contact Center99.979%
Messaging99.989%
Dialpad Ai99.999%
Workforce Management99.999%
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In San Jose, our intra-metro network connectivity was re-groomed by the service provider in a way that eliminated its redundancy. As this is not supposed to be done without our consent, we are following up with the vendor on further mitigating steps and regular audits. Further, we will begin regular audits of our paths with all vendors at all sites.
Posted Jul 12, 2019 - 14:38 PDT
Resolved
On Wednesday Jul 10, 2019 from 11:17 - 11:20 US/Pacific, a network outage in our San Jose datacenter caused a 2-4 minute severe disruption to call audio and control in that region. We are still investigating the root cause but have re-routed traffic as a precaution.
Posted Jul 10, 2019 - 12:16 PDT
This incident affected: Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls.