AMERICAS
EMEA
APAC
Calling - Inbound
Calling - Outbound
Carrier Networks
Meetings
Contact Center
Messaging
Dialpad Ai
API Platforms
Integrations
Omnichannel
Analytics
Application
Website
Google Cloud Platform
Workforce Management
-
-
Latest Update: All systems operational

This page shows the historical global uptime for Dialpad products. Uptime percentages are determined globally across the Dialpad platform and may not be indicative of individual customer experience. This page may be updated from time to time and is for informational purposes only. This page does not form any part of any terms of service for Dialpad products.

Individual customer experience may vary.

Last 30 days
Calling 99.999%
Meetings 99.999%
Contact Center 99.999%
Messaging 99.999%
Dialpad Ai 99.999%
Workforce Management 99.999%
Last 60 days
Calling 99.949%
Meetings 99.949%
Contact Center 99.932%
Messaging 99.949%
Dialpad Ai 99.999%
Workforce Management 99.999%
Last 90 days
Calling 99.959%
Meetings 99.959%
Contact Center 99.959%
Messaging 99.959%
Dialpad Ai 99.999%
Workforce Management 99.999%
Last 365 days
Calling 99.989%
Meetings 99.989%
Contact Center 99.979%
Messaging 99.989%
Dialpad Ai 99.999%
Workforce Management 99.999%

We are investigating reports of calls to Canadian Phone Numbers having an issue with Dead Air and low QoS

Incident Report for Dialpad

Resolved

This incident has been resolved.
Posted Sep 15, 2020 - 07:28 PDT

Identified

We are still working with our team to get this issue resolved.
Posted Sep 15, 2020 - 05:34 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 15, 2020 - 05:27 PDT

Update

We are still working with our local partners to get this issue resolved.
Posted Sep 15, 2020 - 03:50 PDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 15, 2020 - 02:29 PDT

Identified

We are currently experiencing degraded service for calls to Canada. Our team is working on resolving this as soon as possible.
Posted Sep 15, 2020 - 02:07 PDT

Investigating

We are investigating a reports of incoming calls to Canadian phone numbers with dead air. We are currently working with our underlying carrier to determine the root cause. A new update will follow asap!
Posted Sep 15, 2020 - 01:42 PDT
This incident affected: Telephony Infrastructure: Inbound Calls.