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We are investigating reports of calls to Canadian Phone Numbers having an issue with Dead Air and low QoS

Incident Report for Dialpad

Resolved

This incident has been resolved.
Posted Sep 15, 2020 - 07:28 PDT

Identified

We are still working with our team to get this issue resolved.
Posted Sep 15, 2020 - 05:34 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 15, 2020 - 05:27 PDT

Update

We are still working with our local partners to get this issue resolved.
Posted Sep 15, 2020 - 03:50 PDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 15, 2020 - 02:29 PDT

Identified

We are currently experiencing degraded service for calls to Canada. Our team is working on resolving this as soon as possible.
Posted Sep 15, 2020 - 02:07 PDT

Investigating

We are investigating a reports of incoming calls to Canadian phone numbers with dead air. We are currently working with our underlying carrier to determine the root cause. A new update will follow asap!
Posted Sep 15, 2020 - 01:42 PDT
This incident affected: Telephony Infrastructure: Inbound Calls.
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