Degraded performance for Digital contact center in us-east

Incident Report for Dialpad

Resolved

This incident has been resolved.
Posted Sep 21, 2023 - 10:46 PDT

Monitoring

We have identified the root cause and addressed the issues related to specific services. We are monitoring the system performance now.
Posted Sep 21, 2023 - 09:37 PDT

Investigating

We are experiencing degraded performance. Agents are not able to load the history of the chat at this time. We are investigating the issue.
Posted Sep 21, 2023 - 08:04 PDT
This incident affected: Omnichannel.