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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Telephony Infrastructure: Inbound Calls ? Operational
90 days ago
99.96 % uptime
Today
Telephony Infrastructure: Outbound Calls ? Operational
90 days ago
99.96 % uptime
Today
Carrier Networks: Local Numbers ? Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Toll-Free Numbers Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Messaging ? Operational
90 days ago
100.0 % uptime
Today
Application ? Operational
90 days ago
99.98 % uptime
Today
Contact Center ? Operational
90 days ago
100.0 % uptime
Today
Contact Center - Digital Channels ? Operational
90 days ago
100.0 % uptime
Today
Meetings ? Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Messaging ? Operational
90 days ago
99.98 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Voice Intelligence Operational
90 days ago
99.94 % uptime
Today
Google Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 24, 2024
Pricing page unresponsive
Resolved - This incident has been resolved.
Apr 24, 09:33 PDT
Monitoring - A breaking change that affected some viewers has been rolled back and the pricing page should be operating for all users now.
Apr 24, 09:26 PDT
Investigating - Dialpad's pricing page https://dialpad.com/pricing is sometimes hitting an error when selecting a particular plan.
Apr 24, 09:23 PDT
Apr 23, 2024
VI transcription may be slow to load on call connection
Resolved - The issue is solved and all traffic back to normal levels.
Apr 23, 17:18 PDT
Monitoring - As of 4:44 PM PDT corrective action is in place and we are monitoring the situation very closely to ensure that the issue is resolved
Apr 23, 16:50 PDT
Update - We are currently implementing the fix for the issue causing delays in transcription. Our team is working on resolving this as soon as possible.
Apr 23, 15:22 PDT
Identified - We have identified the issue causing delays in transcription. Our team is working on resolving this as soon as possible.
Apr 23, 13:24 PDT
Investigating - We are currently investigating reports of VI transcriptions experiencing delays in loading when a call connects.
Apr 23, 12:52 PDT
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
[Degradation] Inbound and Outbound calls are failing.
Resolved - This incident has been resolved.
Apr 15, 05:08 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 02:42 PDT
Update - We are continuing to investigate this issue.
Apr 15, 02:21 PDT
Investigating - We are currently investigating this issue.
Apr 15, 02:03 PDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024
Deskphones not receiving calls
Resolved - This incident has been resolved.
Apr 13, 10:26 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 09:46 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 13, 09:45 PDT
Update - We are currently investigating this issue.
Apr 13, 09:39 PDT
Update - We are currently investigating this issue.
Apr 13, 08:25 PDT
Update - We are currently investigating this issue.
Apr 13, 06:57 PDT
Investigating - We are currently investigating this issue.
Apr 13, 05:45 PDT
Apr 12, 2024
Elevated error rates
Resolved - This incident has been resolved.
Apr 12, 22:22 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 22:16 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 12, 22:05 PDT
Investigating - Higher database latency is causing elevated error rates in calls, UI and APIs. Dialpad is working with Google Cloud to root cause and mitigate the issue.
Apr 12, 20:29 PDT
Missing result in Contact search
Resolved - This incident has been resolved.
Apr 12, 14:24 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 13:44 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 12, 13:39 PDT
Investigating - We are currently investigating this issue.
Apr 12, 13:27 PDT
Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

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