Update - Our team continues to investigate the issue. In the meantime, users can configure email notifications while we continue to work on a fix for text notifications.
Identified - We are investigating an issue with SMS notifications being blocked for Dialpad meetings. More details will be provided shortly.
Nov 20, 2024 - 10:37 PST
Resolved -
The incident has been resolved.
Nov 20, 21:54 PST
Monitoring -
We are working to fully resolve the issue with launchpad. As a workaround, if launchpad screen is still not loading, please restart the app.
Nov 20, 15:59 PST
Identified -
The issue has been identified and a fix is being implemented.
Nov 20, 14:45 PST
Update -
We are continuing to investigate this issue.
Nov 20, 13:18 PST
Update -
We are continuing to investigate this issue.
Nov 20, 12:05 PST
Investigating -
We're experiencing an elevated level of errors from our analytics launchpad and are currently looking into the issue.
Nov 20, 12:04 PST
Resolved -
After monitoring, we've determined that all Analytics pages are fully functional.
Nov 14, 07:43 PST
Update -
We are continuing to monitor for any further issues.
Nov 14, 06:36 PST
Monitoring -
The mitigation was applied at 14 Nov 2024 02:03 PM UTC and now the backlog data should show up in the Analytics pages. We are continuing to monitor to ensure everything is working fine.
Nov 14, 06:36 PST
Identified -
This issue affects the analytics page, the live dashboard, coaching hub. Data from today is not being displayed. We are actively working on fixing this.
Nov 14, 05:32 PST
Investigating -
We are investigating a potential outage for some customers with Analytics when using time based filters
Nov 14, 05:24 PST
Resolved -
The incident has been resolved. All graphs on the dashboard are fully functional.
Nov 13, 13:26 PST
Monitoring -
We've identified the issue and this should be resolved. We are monitoring to make sure that is the case.
Nov 13, 13:11 PST
Investigating -
We are investigating a potential outage for some customers where the Live Dashboard for Contact Centers (https://dialpad.com/contactcenters/dashboard) is not loading.
Nov 13, 12:36 PST
Resolved -
This issue has been resolved. The monitor digital feature on the Ai Contact Center page has been re-enabled.
Nov 12, 19:34 PST
Identified -
The root causes of the performance issues encountered on the digital contact center monitoring pages have been pinpointed. We are actively engaged in developing a resolution and anticipate its deployment within the next four hours. All other functionalities are operating as intended.
Nov 12, 13:55 PST
Update -
We are continuing to investigate this issue.
Nov 12, 12:25 PST
Investigating -
We are currently investigating this issue.
Nov 12, 12:25 PST