All Systems Operational

Telephony Infrastructure: Inbound Calls ? Operational
90 days ago
99.84 % uptime
Today
Telephony Infrastructure: Outbound Calls ? Operational
90 days ago
99.84 % uptime
Today
Carrier Networks: Local Numbers ? Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Toll-Free Numbers Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Messaging ? Operational
90 days ago
99.91 % uptime
Today
Application ? Operational
90 days ago
99.81 % uptime
Today
Contact Center ? Operational
90 days ago
99.8 % uptime
Today
Omnichannel ? Operational
90 days ago
99.89 % uptime
Today
Meetings ? Operational
90 days ago
99.84 % uptime
Today
Analytics ? Operational
90 days ago
99.96 % uptime
Today
API Platform ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Messaging ? Operational
90 days ago
99.82 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Dialpad Ai Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Operational
90 days ago
99.83 % uptime
Today
Ai Agent ? Operational
90 days ago
99.95 % uptime
Today
Workforce Management Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 11, 2025

No incidents reported today.

Jul 10, 2025
Resolved - This incident has been resolved.
Jul 10, 13:05 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 12:57 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 10, 12:38 PDT
Investigating - We are currently investigating this issue.
Jul 10, 12:37 PDT
Resolved - This incident ended at 16:55 UTC. We understand the root cause and it will not recur.
Jul 10, 10:06 PDT
Investigating - We are currently investigating this issue.
Jul 10, 10:00 PDT
Jul 9, 2025

No incidents reported.

Jul 8, 2025
Resolved - This incident has been resolved.
Jul 8, 10:16 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 09:41 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 8, 08:20 PDT
Investigating - We are currently investigating this issue.
Jul 8, 08:08 PDT
Jul 7, 2025
Resolved - This incident has been resolved.
Jul 7, 15:54 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 13:52 PDT
Update - A fix has been implemented. Agents using our OmniChannel solution who are still impacted will need to perform a client side refresh (cmd/crtl and r). https://help.dialpad.com/docs/use-keyboard-shortcuts

If you are experiencing issues with your IVR, please ensure you have configured your default fallback. Instructions can be found here: https://help.dialpad.com/docs/ivr-workflows#fallback-options

Jul 7, 12:56 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 7, 12:33 PDT
Investigating - We are currently investigating this issue.
Jul 7, 11:45 PDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Resolved - This incident has been resolved.
Jul 2, 10:56 PDT
Update - Our mitigation has completed and operator status has recovered. We will continue to monitor.
Jul 2, 09:54 PDT
Monitoring - A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.
Jul 2, 09:33 PDT
Identified - The issue is identified and we are working on a fix.

If you are affected, please try this potential workaround:
1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time
2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available

Jul 2, 09:09 PDT
Update - We are continuing to investigate this issue.
Jul 2, 08:45 PDT
Investigating - We are currently investigating this issue.
Jul 2, 08:39 PDT
Resolved - This incident has been resolved.
Jul 2, 10:41 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 10:16 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 2, 10:01 PDT
Update - We are continuing to investigate this issue.
Jul 2, 09:56 PDT
Investigating - We are currently investigating this issue.
Jul 2, 09:56 PDT
Jul 1, 2025
Resolved - This incident has been resolved.
Jul 1, 16:37 PDT
Monitoring - We have identified the issue and have not seen recurrence. We will continue to monitor and root cause.
Jul 1, 11:40 PDT
Update - We have not seen recurrence of the issue, but are continuing to investigate the root cause.
Jul 1, 10:53 PDT
Update - The incident appears to have started at 16:30 UTC (9:30am Pacific) and ended 3 minutes later. We are investigating.
Jul 1, 09:43 PDT
Investigating - We are currently investigating this issue.
Jul 1, 09:43 PDT
Jun 30, 2025
Resolved - This incident has been resolved.
Jun 30, 14:49 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 14:36 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 30, 11:22 PDT
Investigating - We are currently investigating this issue.
Jun 30, 11:16 PDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.