Dialpad Status

Sales (844) 979-4824

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Telephony Infrastructure: Inbound Calls Operational

90 days ago

99.84 % uptime

Today

Telephony Infrastructure: Outbound Calls Operational

90 days ago

99.84 % uptime

Today

Carrier Networks: Local Numbers Operational

90 days ago

100.0 % uptime

Today

Carrier Networks: Toll-Free Numbers Operational

90 days ago

100.0 % uptime

Today

Carrier Networks: Messaging Operational

90 days ago

99.91 % uptime

Today

Application Operational

90 days ago

99.81 % uptime

Today

Contact Center Operational

90 days ago

99.8 % uptime

Today

Omnichannel Operational

90 days ago

99.89 % uptime

Today

Meetings Operational

90 days ago

99.84 % uptime

Today

Analytics Operational

90 days ago

99.96 % uptime

Today

API Platform Operational

90 days ago

100.0 % uptime

Today

Integrations Operational

90 days ago

100.0 % uptime

Today

Messaging Operational

90 days ago

99.82 % uptime

Today

Website Operational

90 days ago

100.0 % uptime

Today

Dialpad Ai Operational

90 days ago

100.0 % uptime

Today

Google Cloud Platform Operational

90 days ago

99.83 % uptime

Today

Ai Agent Operational

90 days ago

99.95 % uptime

Today

Workforce Management Operational

90 days ago

99.95 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 11, 2025

No incidents reported today.

Jul 10, 2025

Some Customers may be experiencing issues with IVR and omnichannel chat

Resolved - This incident has been resolved.
Jul 10, 13:05 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 12:57 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 10, 12:38 PDT

Investigating - We are currently investigating this issue.
Jul 10, 12:37 PDT

Some customers may be experiencing issues with Ai Agent or Ai Assistant

Resolved - This incident ended at 16:55 UTC. We understand the root cause and it will not recur.
Jul 10, 10:06 PDT

Investigating - We are currently investigating this issue.
Jul 10, 10:00 PDT

Jul 9, 2025

No incidents reported.

Jul 8, 2025

Some Customers may be experiencing issues with Business Intelligence Reports

Resolved - This incident has been resolved.
Jul 8, 10:16 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 09:41 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 8, 08:20 PDT

Investigating - We are currently investigating this issue.
Jul 8, 08:08 PDT

Jul 7, 2025

Some Customers may be experiencing issues with IVR and omnichannel chat

Resolved - This incident has been resolved.
Jul 7, 15:54 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 13:52 PDT

Update - A fix has been implemented. Agents using our OmniChannel solution who are still impacted will need to perform a client side refresh (cmd/crtl and r). https://help.dialpad.com/docs/use-keyboard-shortcuts

If you are experiencing issues with your IVR, please ensure you have configured your default fallback. Instructions can be found here: https://help.dialpad.com/docs/ivr-workflows#fallback-options
Jul 7, 12:56 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 7, 12:33 PDT

Investigating - We are currently investigating this issue.
Jul 7, 11:45 PDT

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

Some customers may be experiencing issues with contact centers

Resolved - This incident has been resolved.
Jul 2, 10:56 PDT

Update - Our mitigation has completed and operator status has recovered. We will continue to monitor.
Jul 2, 09:54 PDT

Monitoring - A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.
Jul 2, 09:33 PDT

Identified - The issue is identified and we are working on a fix.

If you are affected, please try this potential workaround:
1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time
2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available
Jul 2, 09:09 PDT

Update - We are continuing to investigate this issue.
Jul 2, 08:45 PDT

Investigating - We are currently investigating this issue.
Jul 2, 08:39 PDT

Customers may be experiencing issues with workforce management

Resolved - This incident has been resolved.
Jul 2, 10:41 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 10:16 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 2, 10:01 PDT

Update - We are continuing to investigate this issue.
Jul 2, 09:56 PDT

Investigating - We are currently investigating this issue.
Jul 2, 09:56 PDT

Jul 1, 2025

Some customers may be experiencing issues with calling

Resolved - This incident has been resolved.
Jul 1, 16:37 PDT

Monitoring - We have identified the issue and have not seen recurrence. We will continue to monitor and root cause.
Jul 1, 11:40 PDT

Update - We have not seen recurrence of the issue, but are continuing to investigate the root cause.
Jul 1, 10:53 PDT

Update - The incident appears to have started at 16:30 UTC (9:30am Pacific) and ended 3 minutes later. We are investigating.
Jul 1, 09:43 PDT

Investigating - We are currently investigating this issue.
Jul 1, 09:43 PDT

Jun 30, 2025

Some customers may be experiencing issues with Dialpad Ai

Resolved - This incident has been resolved.
Jun 30, 14:49 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 14:36 PDT

Identified - The issue has been identified and a fix is being implemented.
Jun 30, 11:22 PDT

Investigating - We are currently investigating this issue.
Jun 30, 11:16 PDT

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

All Systems Operational

Related

Past Incidents